In some venues, disreputable dealers are selling refurbished projectors as new products.
Although legitimately established refurbished products may deliver Optoma's winning
technology at a price reduction, illegally refurbished products do not provide the
warranty and product quality assurance of legitimately refurbished products. Protect
your investment by ensuring that your projector is new or legitimately refurbished.
View a list of unauthorized dealers
Why should I buy an authentic Optoma projector?
- Genuinely refurbished Optoma projectors have been tested and refurbished by Optoma
for best performance. Counterfeit projectors may deliver degraded performance or
suffer from shortened product life.
- Optoma projectors include a robust warranty and access to trained customer service
technicians. Counterfeit refurbished units may not be covered under Optoma's warranty
and service program.
How do I know if the projector I am buying is genuinely refurbished by Optoma?
Dishonest and disreputable companies may try to sell a used projector as new. Buyers
should protect themselves by looking for signs that they are getting what they are
paying for. The best way to ensure that the product is genuine is to purchase it
from an Optoma Authorized Dealer.
Some questions you should ask your dealer:
- Do you have authorization to sell new products made by Optoma? Optoma builds strong
relationships with its dealers and we back them in the event of needed repairs or
- Is this product under warranty? If there is no warranty, be suspect that you will
receive a product with problems.
- Do you have a return/exchange policy? Ask how long you have to return the projector
for refund or exchange.
Pricing can be one easy way to spot a fake refurbished projector. If the price is
much lower than the market price, most likely it is not genuine. In addition, each
projector is assigned a unique serial number, located on a tag affixed to the product.
Examine this tag to make sure that it hasn't been replaced or altered in any way.
Not sure? We have professionals that can help confirm the authenticity of your projector.
Contact Optoma Customer Service at 888-289-6786.
Where can I buy authentic new or refurbished Optoma projectors?
We have Authorized Optoma Dealers nationwide. Please visit our Web site at www.optomausa.com
and click on "Where to Buy."